Shipping & Refund Policy
We aim to dispatch all orders 21 days after funds have cleared.
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We will arrange for delivery of the products to the shipping destination you provide, typically using DHL Express.
We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.
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If you are not there to take delivery of the products or supply the adequate delivery instructions, DHL may retain the products and attempt to contact you to arrange a new delivery date.
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If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
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Once an order has been paid for in full and production initiated we cannot offer a refund. Once products have been shipped we cannot offer returns. This is due to the "fresh" nature and production of our range.
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All products on our website are legal in The United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order, you accept all responsibilities regarding the legality of the products that will be shipped to you.
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All information provided through this website, links to or from other websites or by its employees over the phone, email or any other communications is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action. We do not warrant that the information on the website is up-to-date or accurate.
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You’re taking full liability for personal injury, damages, punitive measures, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase, use or misuse of any product from us. Soft Botanic Extraction Ltd, its owners, agents and employees cannot be held responsible for the actions of its customers.